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Frequently Asked Questions

May I return my purchase?

Dot Girl Products customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. If you are not satisfied with your purchase, you may return it to:
Dot Girl Products
P.O. Box 1454
Mukilteo, WA 98275

A full refund less shipping costs will be credited to your credit card within two days of receipt of your return package. Should you have any questions regarding your return please contact us at 425-879-3995.

Where does Dot Girl Products ship packages?

Dot Girl Products ships within the United States (including territories and APO addresses).  Orders may be placed through the Dot Girl order page

Dot Girl Products also ships internationally.  International orders may be placed through the Dot Girl order page.  

Shipping to addresses within the United States is through USPS First Class or Priority Mail depending on weight.  Packages are shipped within two business days of order placement. Please allow three to five days for delivery.

Shipping to international addresses is through USPS International Mail. Packages are shipped within two business days of order placement.  Please allow two to three weeks for delivery to international addresses.

How do I know my credit card information is protected when I make a purchase?

PayPal, our credit card processor, uses industry standards and is among the best companies available for secure commerce transactions. PayPal encrypts your credit card number so that it cannot be read as the information travels over the Internet.  Dot Girl Products does not store your credit card information after your purchase is complete.

Are coupon codes allowed with purchase?

Dot Girl Products occasionally may publicize various discount coupon codes for product or free shipping.  Expiration dates do apply and valid coupon codes must be used before the expiration date.  Only one (1) coupon code is allowed per purchase.

Do you have a bulk purchasing program in place for schools and not for profit organizations?

Yes, Dot Girl Products does offer a bulk purchasing program for schools and not for profit organizations. Effective February 1, 2013 a 25% discount is available with a minimum purchase of six kits.

To find out more about this program or to place an order, please visit the Schools and Not For Profit page on our website or Contact Us.

What is Dot Girl's Privacy Policy?

Dot Girl Products respects and is committed to protecting the privacy of all our valued customers. You have our promise that we will not sell, trade or distribute any of your personal information, including your e-mail address to anyone.